These Terms and Conditions of Use apply to all E-Gift Cards issued by OCG after 23rd May 2022.
These Terms and Conditions are between you, and Sarkis & Farkis Pty Ltd ATF Odd Culture Unit Trust (ABN: 47 300 962 842) (OCG, we, our or us).
1. GIFT CARD REDEMPTION & EXCLUSIONS
1.1 Purchase & Redemption
Our E-Gift Cards can be purchased from us on our website. When you purchase an E-Gift Card, details of the E-Gift Card will be sent to you or your chosen recipient by email. If you are purchasing an E-Gift Card for another person, you should ensure that they are aware of these Terms and Conditions, and the relevant expiry date of the E-Gift Card.
Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your E-Gift Card may be redeemed for purchases at all OCG venues.1.2 Exclusions
The following are the exclusions applicable to the redemption of your E-Gift Card:
- E-Gift Cards cannot be used to purchase E-Gift Cards or other tender; and
- E-Gift Cards cannot be used at OCG Bottle shops.
2. USING YOUR E-GIFT CARD
2.1 Making a purchase with your E-Gift Card
Your E-Gift Card may only be used to make purchases in OCG venues.
You CANNOT use an E-Gift Card on the OCG App or online website.
Your E-Gift Card may only be used to make purchases up to the initial E-Gift Card value or the remaining E-Gift Card Value. If you wish to make a purchase for an amount that exceeds the E-Gift Card value or the remaining Gift Card value, you must pay the excess using another payment method.
No change will be given for any remaining E-Gift Card value. The remaining E-Gift Card value may be used in whole or part against future purchases until the E-Gift Card expires.
2.2 Exchanging items purchased with an E-Gift Card
Goods that are purchased solely, or in part with an E-Gift Card may be exchanged or returned subject to OCG exchange and returns policy.
2.3 No cash advances
OCG E-Gift Cards are not legal tender, account cards, credit or debit cards. You cannot obtain any cash advance with your E-Gift Card, redeem your E-Gift Card for cash or receive any portion of the remaining E-Gift Card value in cash.
2.4 Checking your E-Gift Card balance, expiry date and transaction history
You can check your E-Gift Card balance and expiry date at any time by visiting OCG.com.au. You will be required to login to your user account before you will have access to your E-Gift Card information.
2.5 Can I exchange my E-Gift Card?
E-Gift Cards are not redeemable for cash and cannot be returned for a cash refund, discount or exchanged. This clause does not seek to limit any rights you may have under Australian Consumer Law.
3. EXPIRY, CANCELLATION AND RE-ISSUE OF E-GIFT CARDS
All OCG E-Gift Cards are valid for upto 3 years from the date of issue.
E-Gift Cards cannot be cancelled once they are issued except if voided by OCG, if their value is used or if they expire.
We reserve the right to correct the balance of your E-Gift Card if we believe that a clerical or accounting error has occurred.
4. LOST OR STOLEN E-GIFT CARDS YOUR RESPONSIBILITY
We accept no Liability for errors in the email address provided to us at purchase of an E-Gift Card. We assume no Liability for the loss, theft or illegibility of E-Gift Cards. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of E-Gift Cards, we are entitled to close your Account and/or require a different means of payment.
5. REFUNDING E-GIFT CARDS
For details of our complete refund policy click here.
For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.
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