Service Manager / Member of the team
SPON is about the celebration of all things spontaneous. Our new wine bar & bottle shop is made for trying new things, and having fun exploring the possibilities.
In the shop, we’ve got a rotational 12-bottle wine, beer, and cider board, all of which are available by-the-glass. If there are open slots on the board, we encourage guests to browse the shelves and fridges for a drop they want, and bring it to the counter for us to open and pour by-the-glass, for anyone to partake, until the bottle is empty. The bottle shop boasts an extraordinary selection of wild ales, natural wines, and other beverages.
Our rotational bottle selection format creates a highly dynamic and ever-changing service and guest experience, with something new on pour every day, multiple times a day.
About the role
As a member of our team, you will play a pivotal role in enhancing our guests’ drinking experiences by providing expert guidance on wine selection, ensuring impeccable service, and contributing to the overall success of our humble little venue. You will work closely with the Venue General Manager to create a distinctly unique experience for our guests.
Provide attentive and professional wine service to guests, including presenting, pouring, and describing wines accurately and eloquently.
Engage with guests to understand their preferences and make tailored wine recommendations based on their tastes and menu selections.
Assist in maintaining the wine cellar and inventory, ensuring proper storage, organization, and rotation of wines.
Participate in ongoing wine education and training sessions to refine your wine knowledge and service skills.
What you should possess
A genuine passion for wine and a desire to pursue a career in the wine industry.
Basic knowledge of wine varietals, regions, and production methods.
Excellent communication and interpersonal skills.
Exceptional customer service and presentation skills.
Ability to work in a fast-paced, team-oriented environment.
Willingness to learn
The benefits of a role at SPON
Opportunities for professional growth and advancement
Great discounts across the group
A supportive and collaborative work environment