Bottle Shop General Manager
Odd Culture Group is breaking new ground with its newest development; flagship bottle shop Odd Culture Fermented Goods. Seated on Newtown’s King Street, the natural booze concept is led by Group Beverage Manager Jordan Blackman, and is the realisation of the Group’s marked focus on natural wine, craft beer and spirits made by producers with conscious farming efforts, working sustainably, organically and/or biodynamically, offering an honest expression of terroir, using native yeasts, bacterias and cultures.
This is where you come in. We’re calling for a seasoned, bright and ambitious Bottle Shop General Manager to coordinate and oversee the successful operation of both the physical and online store.
Council have also just approved an application to put a small 20 seat bar into the front of the store, in a Sydney-first, so it’s an exciting time to come on board and steer the shop through its next season.
You will be responsible for:
Maintaining accountability for the oddculture.com.au Shopify store, its product ranging, stock control and order fulfillment, while maintaining a clear and concise line of communication with all customers;
Maintaining accountability for the presentation of the physical store, ensuring that the bottle shop is always held to company standards and visually appealing (ie fridges and shelves stocked, all products are physically priced and/or barcoded);
Communicate consistently with customers during service and ensure exceptional customer experiences, and take steps to appropriately rectify dissatisfaction where necessary;
Maintaining accountability for all POS/EFTPOS stations (Vend), troubleshooting and problem-solving appropriately;
Maintaining the relevant social media pages, actively contributing with regular content, alongside any other relevant marketing activities (ie weekly newsletter);
Effectively and competently operate accounting software to reconcile and monitor invoices for correct pricing, items purchased and delivered, without consistent error or inaccurate results;
Participate in weekly stocktake and actively maintain accountability for stock control, always following company procedure and protocol around stock movement and sales.
Maintaining accurate approved supplier contact lists, together with relevant group pricing information and standards, as well as blacklists for precluded suppliers;
Assist in monitoring and ordering non-consumables for the bottle shop effectively and in accordance with established venue and group procedures;
Recruiting, training, mentoring and effectively managing teams;
Organising and attending effective staff meetings and ensuring relevant points are actioned in a timely manner;
Adhering competently to group policies controlling maximum weekly hours and shift lengths dependent on contracted salaries, maximum shift lengths and break requirements;
Participating and coordinating venue staff to enroll and participate in group training programs as may be directed and advised from time to time;
Adhering to and ensuring adherence throughout the venue teams of all Work Health and Safety and other regulatory policies and procedures at all times;
Incorporating initiatives to reduce waste and introduce sustainable practices
You will need an understanding of and experience in:
Bottle shop management, both online and in-store including compliance, atmosphere and presentation
Store and service standards
Implementing and controlling procedures which facilitate guest satisfaction
Training and developing a team
Excellent product knowledge, specifically related to natural beer and wine, minimal intervention products, wild ales, and everything funky
Managing a bottle shop in a busy metropolitan area – experience in ecommerce is a significant plus
Experience in Shopify and/or Vend highly beneficial
Bar/restaurant experience is desirable, but not essential
A career with Odd Culture Group:
We believe in creating a sustainable industry for a career in hospitality – so we’ve got the perks to boot!
Inclusion in our People & Odd Culture program, providing nationally-recognised training, dedicated mentorship, immersion in OCG projects, and progression in your chosen field
Group-wide staff discounts across our Sydney venues
Support and assistance from a skilled and dynamic head office team
Participate in venue initiatives for creative solutions across the group, with cash and bar tab prizes
The ball’s in your court! Apply below with a copy of your CV and we’ll get in touch with you to chat about a career with Odd Culture Group.APPLY